Frequently asked questions

• Sightseeing & Attractions

  • What leisure options are available at Faloria Mountain Spa Resort?

    On-site leisure amenities:

    • A gym
    • A shared lounge
    • Playground

    the 5-star resort features a gym and an indoor pool that are available at an additional cost.

• Wellness & Pool

  • What does the spa at the traditional accommodation offer?
    • Spa Facilities: a traditional Hammam, a solarium, a Jacuzzi, and a sauna, plus pedicure, manicure, and facials.
    • Treatment Access: an additional charge applies to an indoor pool.
    • Hands-On Treatments: a head massage, a couples' massage, and a neck massage.
    • Wellness Services: a spa and wellness centre, and a hammam spa available at no extra cost.

• Beach & Sports

  • What sport-related options are offered?
    • Sport Access: yoga instruction, available at no cost.
    • Active Recreation: yoga, alongside snow skiing and hiking.
    • Ski Services: guests can use a ski school and a ski storage room.

• Family & Pets

  • What family services and children's amenities does Faloria Mountain Spa Resort offer?
    • Restricted Areas: children are not allowed in a hot tub and a sauna.
    • Space for Kids: a dedicated kids club and a kids' club available for younger guests.
    • Kids Dining: a children's menu.
  • What policies and services are in place for pets at the resort?
    • Animal Policy: pets allowed.
    • Pet Policy: guests can stay with their pets.
    • Permitted Types: dogs and cats, for a fee of EUR 30.

• Location & Transportation

  • What transfer services are available between the property and the airport?

    The accommodation provides free shuttle service.

• Check-in/Check-out & Policies

  • What are the check-in and check-out procedures at the 5-star hotel?
    • Arrival: check-in is possible from 15:00 to 23:59.
    • Departure: guests can check out until 12:00.
    • Late Arrival: late check-in options are available.
  • What policies apply to guests staying at this resort?
    • Supported Payments: Mastercard, American Express, and Visa are supported, together with other payment methods.
    • Flexible Rates: free cancellation options are offered.
  • What are the mandatory taxes and fees at this accommodation?
    • Tourist tax: applicable.
    • Basic rate: EUR 5.00.
    • Exemptions: children under 12.

• Dining & Breakfast

  • What are the dining options at this property and in the surrounding area?
    • Ambience: Faloria Dining restaurant overlooks the mountain.
    • Worth the Trip: La Corte del Lampone, a seafood restaurant, is 300 metres away.

• Room & Bed Comfort

  • What amenities can guests expect?
    • Utility and Comfort: an iron and ironing board as well as a writing desk.
    • In-Room Security: this 5-star resort offers an individual safe.

• Storage & Gear Services

  • What options exist for equipment rentals and gear maintenance at the hotel?

    Guests can make use of a ski storage.